Shipping Policy

Shipping Policy

Effective Date: 12/09/25

We aim to get your dog’s favourite treats to you as quickly and safely as possible. Below are the key details of our shipping process.

 

📍 Where We Ship

We currently ship within the United Kingdom.


🚚 Processing & Dispatch Time

* Orders are processed within 1–2 working days.

* You'll receive a confirmation email once your order is on the way.

 

📦 Delivery Times & Rates

Shipping Option    Estimated Delivery Time    Cost

Standard Delivery    3-7 working days    £3.60

Express Delivery    1–3 working days    £5.50

Free Shipping    On orders over £40    £0.00

(Delivery times are estimates and may vary during busy periods.)

 

🔎 Tracking

If tracking is available for your shipping method, you’ll receive a link in your dispatch email.

 

❗ Delivery Issues

If your parcel is late, damaged, or missing:

* Email us at: WhatTheDogWants@gmail.com with your order number

* We'll do our best to help resolve the issue quickly

 

📬 Address Accuracy

Please double-check your shipping address at checkout. We can’t be responsible for orders delayed or lost due to incorrect address details.